Privacy Policy


Financial companies choose how they share your personal information. Under federal law, that means personally identifiable information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us.  This information can include:

  • Social Security number and employment information
  • Account balances, transaction history and credit information

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Flexstar chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

  • For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or to report to credit bureaus.
  • For our marketing purposes – to offer our products and services to you.
  • For joint marketing with other financial companies.
  • For our affiliates’ everyday business purposes – information about your transactions and experiences. (You can limit this sharing.)
  • For our affiliates to market to you. (You can limit this sharing.)
  • For nonaffiliates to market to you. (You can limit this sharing.)

To limit our sharing of your personal information or to limit our marketing:

Please send your request in writing to: Flexstar Financial Solutions, LLC, Attention: Customer Support, 1150 East Little Creek Road, Suite 201,  Norfolk, VA  23518. 

Please note:  If you are a new customer, we can begin sharing your information 45 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing. Contact 844-857-3539 if you have questions regarding the sharing of personal information.

Who we are

This privacy policy is being provided by Flexstar Financial Solutions, LLC, 1150 East Little Creek Road, Suite 201, Norfolk, VA  23518.

What we do

How does Flexstar protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law.  These measures include computer safeguards, secured files and buildings.

How does Flexstar collect my personal information?

We collect your personal information, for example, when you:

  • Apply for a loan
  • Make payments

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit some but not all sharing related to:

  • Affiliates’ everyday business purposes—information about your creditworthiness.
  • Affiliates from using your information to market to you.
  • Nonaffiliates to market to you.

State laws may give you more rights to limit sharing.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.


“Affiliates”: Companies related by common ownership or control. They can be financial and nonfinancial companies.

“Nonaffiliates”: Companies not related by common ownership or control. They can be financial and nonfinancial companies. Nonaffiliates include financial services companies such as insurance agencies, nonfinancial companies such as retailers, travel companies and membership groups, other companies such as nonprofit groups.

“Joint Marketing”: A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Flexstar does not joint market.

Other important information

For Nevada residents only:  We are providing you this notice under state law. You may be placed on our internal Do Not Call List by following the directions in the To limit our marketing section.

Vermont:  Under Vermont law, we will not share information we collect about Vermont residents with companies outside of our corporate family, unless the law allows.

California:  Under California law, we will not share information we collect about you with companies outside of Flexstar, unless the law allows.  We will limit sharing among our companies to the extent required by California law.